*** NEW : To support our dear customers during these unprecedented times we are glad to offer a Free Shipping Canada wide for orders over $50. ***
For the time being, we are delivering only within Canada.
If you are living outside Canada and you are interested in our natural botanical soaps and body care products, please send us an email at GreenAcreScent@gmail.com and we would be glad to chat with you!
For deliveries within Ottawa-Gatineau area, you can choose at the Check-Out to have the order delivered (fees applies) or to arrange for a free Pick-Up. Add a note to your order, and we will be glad to help you find an alternative solution in order to reduce the shipping fees.
All online orders are shipped via Canada Post Services within 3 business days after the reception of your order and payment has been processed. The delivery time depends on your location. Consult Canada Post Delivery Time Standards.
The shipping rates are based on distance, size and weight of your order.
When your order is shipped, the tracking information will be provided to you by email. If you have not received any updates on your order within 3 business days, please contact us at GreenAcreScent@gmail.com.
At the checkout point, the “Naked Bar’’ Soap which comes without individual packing to reduce waste, will have an ingredient label attached to the bar, and it will be wrapped in a recyclable tissue paper for safe shipping.
Exchange and Return Policy
Once you try our natural botanical products, which are artisanally crafted with love for our well-being, we are confident that you will love the natural feeling of your skin.
However if the product is not what you expected, please contact us within 30 days of your purchase at GreenAcreScent@gmail.com and we will be glad to exchange the product.
Given the nature of the body care products, the product must be unused and in its original condition in order to qualify for an exchange. The shipping cost for exchanging the product will be your responsibility and you will have to make all the necessary arrangements to return the product to us in good condition.
To make it easier for you to decide if a product is suitable for your skin, before ordering a new item, we recommend you purchase our Sampler Package products.
Unfortunately due to the nature of the body care product we do not accept returns, only exchanges.